

“Next Time” Leadership — A Lesson from Football
The sports world has always been a great source of inspirational stories for business leaders. Here’s one from the December 2017 Army-Navy game that resonated with me because I’m a strong advocate of “next time” coaching: The score was 14-13 with Army ahead and just a few seconds left when Bennett Moehring, a Navy junior, missed the field goal that would have given Navy the win. After the game, Moehring sat in the locker room weeping as teammates and coaches assured him that


Coaching that Sticks
Fact: People forget. Not just old people, but people with a lot on their minds, people dealing with information overload. Fact: People forget important things like what a manager offers as developmental feedback. Fact: People are more likely to remember what they hear when they see it in print. When you need to remember something important, do you write it down? One of the best apps I use allows me to enter “to buy” items with different colored screens for different stores


Looking Ahead in Performance Reviews
Have you ever met anyone who enjoys writing performance reviews? Think about your own experiences—have you ever looked forward to receiving a review? If “No” is your answer to those two questions, here’s some good news— Companies are reinventing performance reviews! Not just because everybody hates them, but because studies show they’re not producing a strong enough return on investment for all the time they take. It’s time for a new slant. Traditional performance reviews foc


Reinventing Performance Reviews
Leaders in people management—GE, Deloitte, Adobe, Microsoft, Accenture, The Gap and others—have tossed out annual performance reviews....


In-the-Moment Coaching
Think about your favorite coach in the sports world. Does s/he wait till weeks after a game to give players feedback? No way! Coaching...


Throw Out the Bathwater, but Keep the Baby
Based on my active participation in Performance Management conferences and as an avid reader of current research, I can see that the...


“Selling” Performance in the Field Visit Process
Sales managers are where they are because they have proven their ability to sell. Their titles change from rep to manager, but they’re...


Trading Places in Check-ins, Follow-ups and Reviews
Trading places is always a smart way to reflect on any business communication. That’s especially true with performance conversations....


Simple Follow Up — One Way to Maximize Performance Conversations
Performance conversations can be very positive experiences, especially when they occur frequently and when the focus is coaching. That’s...


How to Write Future-Focused Performance Reviews
Are you ready to try a new slant in this year’s performance reviews? Here’s some advice based on my experience helping clients get...




































